UV Power has signed on to the Clean Energy Council Solar Retailer Code of Conduct, a voluntary scheme authorised by the Australian Competition and Consumer Commission (ACCC).
The Clean Energy Council is the peak body for Australia’s clean energy industry. The CEC represent and work with hundreds of leading businesses operating in solar, wind, energy efficiency, hydro, bioenergy, energy storage, geothermal and marine along with more than 4000 solar installers.
The CEC is committed to accelerating the transformation of Australia’s energy system to one that is smarter and cleaner.
Companies that have signed on to the code have committed to provide a higher standard of quality and service, raising the bar in the solar industry. They will also provide a minimum five-year whole of system and installation warranty on solar power systems.
The program is designed to give peace of mind to people who are making the decision to invest in a solar system by helping them purchase the best product available from a company committed to responsible sales and marketing.
As Clean Energy Council Approved Solar Retailer, UV Power will ensure that sales representatives act ethically at all times, not engage in any dishonest or misleading advertising or sales tactics, educate consumers about their purchase, adhere to all existing legislation and regulations, and be fully accountable for the actions of any subcontracted parties.
UV Power is proud to be a signatory to the Solar Retailer Code of Conduct, and looks forward to continuing to help improve standards in the Australian solar industry.
When you buy solar from a Clean Energy Council Approved Retailer, you can be assured that you are buying a quality product from a company that follows all relevant consumer protection laws and is prepared to back the operation of your solar PV system for at least five years. The code also has strict requirements that companies must follow in pre- and post-sale activities, documentation and general business practices.
WHY THE CODE?
The Clean Energy Council established the Solar PV Retailer Code of Conduct in 2013 on behalf of the solar industry to improve customer service and industry standards. The Clean Energy Council already upholds industry standards for solar installations through its installer accreditation program.
The establishment of the Solar PV Retailer Code of Conduct means that the solar retail sector will also be monitored, and in particular companies that engage in misleading or poor sales and marketing practices.
DEALING WITH COMPLAINTS
Should you need to make a complaint against a company identifying itself as a Clean Energy Council Approved Retailer, you should first contact the retailer.
If you are not satisfied with the response from the Approved Retailer, you can also contact your relevant consumer protection organisation. You can also register your complaint with the Clean Energy Council, which will investigate breaches of the code. This may result in the retailer having its approval revoked.
CLEAN ENERGY COUNCILAPPROVED SOLAR RETAILERS WILL:
- Ensure that sales representatives act ethically at all times.
- not engage in any dishonest or misleading advertising and sales tactics.
- Provide you with the necessary information in writing to enable full education about your purchase prior to entering into a contract.
- Respect your legal rights relating to cooling-off periods and refunds and give you the opportunity to cancel a contract and obtain a full refund where changes are made after contract that are not approved in writing.
- Provide a standard minimum warranty period of five years, on the operation and performance of the whole PV system including workmanship and products, and address any problems arising during this period
- Fully inform you of the process between system installation and network connection or will facilitate this process on your behalf.
DOCUMENTATION AND GENERAL BUSINESS
- Ensure that you are provided with the required documentation before and after the PV system is installed.
- Adhere to all existing legislation and regulations, and maintain effective internal cancellation procedures.
- Be fully accountable for the actions of any subcontracted parties, including CEC-accredited installers/designers.
- Maintain a fair and transparent complaints process, and get back to you within 21 days of you making a complaint.
The accreditation process has been deemed necessary to improve standards. In an industry full of cowboys it’s a way of working out who offers quality service, honors warranties and acts ethically.
When I started the business in 2009 the solar companies were mostly run by people who were passionate about re newable energy. This was and still is my prime motivation. Im an energy geek, who wants to do the right thing for the planet and also with a strong aim to phase out coal fired power. Idealistic and optimistic this may be, I have seen the difference the solar industry has made to energy production in this state.
When the government rebates increased and the price of solar came down there was a influx of companies selling cheap products at crazy prices. When the generous feed in tariffs were killed off by Campbell Newman, these budget cowboys were gone and consumers were left with dodgy cheap systems that failed. The industry got a bad name and the confidence in solar companies decreased. This was a prime motivator for the Clean Energy Council to start the Accredited Retailer program. The Clean Energy Council is the governing body for solar installers. Any electrician installing solar must be accreddited for solar design and installation, which has brought a minimum standard to all solar installations. Now its time to lift standards for retaillers and to provide a basic level of ethics in business and givers consumers security they are dealing with a reputable company.
Here’s some useful information from the Clean Energy Council about the Code of Conduct, and Battery Storage: