Return or Refund Policy

At UV Power, we strive to provide high-quality solar products and exceptional customer service. We understand that there may be instances where you need to return a product, and we are here to assist you through the process.

Return Policy

Uninstalled Items:

  • Customers can return uninstalled items within 30 days of purchase for a full refund or exchange.
  • All returned items must be in their original condition and packaging.

Faulty Items:

  • If you receive a faulty item, you can return it for a refund or replacement within 90 days of purchase.
  • Please contact us to initiate the return process.

Replacement Policy

Faulty Items:

  • If you receive a faulty item, we will replace it with a new one within 90 days of purchase.

Replacement Policy

Faulty Items:

  • If you receive a faulty item, we will replace it with a new one within 90 days of purchase.

Installed Items

  • For items that are already installed, each return or refund request is handled on a case-by-case basis as it depends on the installation. Please contact us directly to discuss any issues with installed items.

Contact Us

For all return  inquiries, please contact our customer service team at admin@uvpower.com.au Our team will guide you through the process and assist you with any questions you may have.

This return and refund policy is applicable to purchases made from UV Power in Brisbane, Queensland.

Thank you for choosing UV Power for your solar needs.

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