Warranty claims
We value our customers and strive to provide efficient and reliable warranty services to ensure your peace of mind.
Warranty Claims Process
If you encounter any issues with your system, rest assured that our warranty covers the necessary repairs or replacements at no cost to you. To expedite your warranty claim, please follow the process outlined below:
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Existing UV Power customers
If your system was installed by UV Power, simply reach out to us for fast and efficient warranty claims processing.
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Installation not by UV Power
If your system was not installed by UV Power and your original installation company is unable to assist (e.g., out of business), we can still help you, with associated costs.
Please include the following in your form submission:
- Inverter brand, make and model numbers
- UV Power invoice/receipt number
- Solar panels brand and make
- Street address of installation
Warranty claim form
Understanding Solar System Warranties
It's important to understand what the warranty on solar systems covers. While the solar panel warranty may be advertised as 25 years, it's crucial to note that this warranty is typically divided into four separate components:
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Panel Performance Warranty
Solar panels usually come with a 25-year performance warranty from the manufacturer, ensuring that the panels will still produce 80% of their rated output after 25 years.
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Panel Product Warranty
The solar panel manufacturer also provides a product warranty, usually lasting 20-25 years, to protect against underperformance due to faulty modules.
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Inverter Warranty
The inverter, a critical component, is typically covered by a 10-year warranty, which can sometimes be extended for an additional fee.
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Solar Installation Warranty
UV Power offers a 10-year installation warranty, encompassing any installation-related issues.